Privacy Policy

Updated on 17/07/2025

1. Introduction

Welcome to Douglas Architectural Drafting (“we,” “our,” and “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [https://douglasdrafting.co.za/], and any associated media forms, channels, mobile websites, or applications (collectively, the “Site”). We are committed to protecting your privacy and handling your data transparently. Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access or use the Site.

2. Definitions

Cookies: Small files placed on your device that store details about your Browse history on the Site.
Data Controller: The legal entity (Douglas Architectural Drafting) that determines the purposes and means of processing your personal data.
Device: Any device capable of accessing our Service, such as a computer, mobile phone, or digital tablet.
Do Not Track (DNT): A concept promoted by US regulatory authorities allowing users to control the tracking of their online activities. We currently do not respond to DNT signals.
Personal Data: Any information relating to an identified or identifiable individual.
Sale (CCPA): The transfer of personal information for monetary or other valuable consideration. Note: This definition is specific to the California Consumer Privacy Act (CCPA). While you can include it, it’s primarily relevant if you have significant operations or users in California. Consider if it’s necessary for your primary audience.
Service: Refers to our website at [Your Website URL].
Service Provider: Any third-party entity that processes data on our behalf to facilitate our Service.
Usage Data: Data collected automatically, such as IP addresses, browser types, and pages visited.

3. Collecting and Using Your Data

Types of Data Collected:

When you use our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City

We also automatically collect Usage Data when you access our Service. This data may include information such as your Device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking Technologies and Cookies:

We use cookies and similar tracking technologies to monitor activity on our Service and store certain information. These technologies help us improve and analyze our Service. For more detailed information about the cookies we use and your choices regarding them, please refer to our dedicated [Cookies Policy – You should create a separate, detailed Cookies Policy document] or the Cookies section below if you prefer to keep it within this document.

4. Use of Your Data

We may use your Personal Data for the following purposes:

To Provide and Maintain our Service: This includes monitoring the usage of our Service to ensure its proper functioning.
To Manage Your Account: To manage your registration as a user of our Service and facilitate your access to its functionalities.
For Contractual Performance: To fulfill our obligations arising from any contracts entered into between you and us, such as the purchase of products, items, or services.
To Contact You: To communicate with you by email, telephone, SMS, or other electronic means (such as mobile application push notifications) regarding updates or informative communications related to our Service, including security updates when necessary.
To Provide You with Offers and Information: To send you news, special offers, and general information about other goods, services, and events that we offer and that are similar to those you have already purchased or enquired about, unless you have opted out of receiving such communications.

5. Sharing Your Data

We may share your personal information in the following situations:

With Service Providers: We may share your personal information with third-party Service Providers to monitor and analyze the use of our Service, process payments, or to contact you on our behalf.
For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your personal information may be shared or transferred.
With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

6. Retention of Your Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Security of Your Data

The security of your Personal Data is of paramount importance to us. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. Your Data Protection Rights (POPIA & GDPR Considerations)

Under certain circumstances and in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa and the General Data Protection Regulation (GDPR) for relevant international users, you have rights regarding your data. These may include:

The Right to Access: You can request copies of the Personal Data we hold about you.
The Right to Rectification: You can request that we correct any information you believe is inaccurate or complete any information you believe is incomplete.
The Right to Erasure: You can request that we erase your Personal Data under certain conditions.
The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data under certain conditions.
The Right to Object to Processing: You have the right to object to our processing of your Personal Data under certain conditions.
The Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
The Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed. In South Africa, this is the Information Regulator.

To exercise any of these rights, please contact us using the details provided below. We may ask you to verify your identity before responding to such requests.

9. Children’s Privacy

Our Service is not intended for anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@douglasdrafting.co.za